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Free returns

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£3.95 standard UK delivery

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All profits fight poverty

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© 2015. Oxfam is a registered charity in England and Wales (no 202918) and Scotland (SC039042). Oxfam GB is a member of Oxfam International.

FAQs: Returns

Product recall notice!

UKUVA TASTE OF AFRICA BBQ Gift Set

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We offer a limited-period 'no quibble' returns policy for our Donated & Soured by Oxfam products sold on our on-line store. Either follow the instructions below or contact us if you need further support.

UK and Overseas items must be returned within 30 days.

Returns Instructions

My order hasn't arrived

If you have received your dispatch notification your item is already on its way to you and should arrive within 5 working days. To keep our team safe we are operating as a smaller team and it may take us up to 21 working days to dispatch items.

If you have not received your order and it is after the expected date of arrival (allowing a couple of days for postal delays) then please contact us so we can look into this for you and, if appropriate, send a replacement. We can change the delivery address of any replacements if required.

If you have ordered goods for delivery outside of the UK, please allow additional time for your purchases to be delivered. Overseas deliveries are all sent via Royal Mail Airmail and should arrive at European destinations within three working days after dispatch, and worldwide within five.

Second-hand donated

To return your item (except wedding dresses) from within the UK, please:

  • Package the goods securely to ensure they aren't damaged in transit.
  • Complete your returns slip, giving your reason for return, and indicate that you would like a refund.
  • UK Only - Attach the freepost address label from your despatch note
  • If your item was sent to you by post, please obtain a free proof of postage certificate from the Post Office

If your item was sent by courier, please call our team on 0300 200 1252 to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else.

UK Free Return address

Freepost RSTX-LCCE-LYBU
Oxfam Southern Logistics Centre
Milton Point
Garamonde Drive
Wymbush
Milton Keynes
MK8 8DF
United Kingdom

Overseas Returns Address

Oxfam Southern Logistics Centre
Milton Point
Garamonde Drive
Wymbush
Milton Keynes
MK8 8DF
United Kingdom

Sourced by Oxfam

To return your Sourced by Oxfam item, please:

  • Package it securely.
  • Complete your returns slip with your reason for return.
  • Attach the freepost address label from your despatch note.
  • Obtain a free proof of postage certificate from the Post Office.

Returns address

Freepost RTUH-CHAH-KAEL
Oxfam Online Shop
York House
Wetherby Road
Long Marston
York
YO26 7NH

Refunds will be processed within 10 working days of us receiving the item.

Oxfam Unwrapped

Because an Oxfam Unwrapped gift counts as a donation rather than a purchase, our no quibble returns policy does not apply and under Charity Commission rules we are unable to give you a refund.

We can replace Oxfam Unwrapped Little Extras items within 28 days of purchase. If you would like to request a replacement, please contact us

Oxfam Unwrapped Gift Card is Damaged or Faulty

If your Oxfam Unwrapped card is damaged, call us on 0300 200 1252 and we'll send you a replacement.

Little Extra Gift is Damaged or Faulty

If the little extra gift that you ordered with your Oxfam Unwrapped gift card is damaged or faulty, please return it to us as soon as possible so that we can resolve this for you. Refunds will be processed within 5-7 working days.

Return Instructions

  • Package the goods securely
  • Add a note giving your reason for return. Please indicate whether you would like a refund, replacement or an alternative gift
  • Obtain a free proof of postage certificate from the Post Office

Return address

Freepost RTUE-KJER-RLSA
Oxfam Unwrapped
York House
Wetherby Road
Long Marston
York
YO26 7NH

Wedding Dresses

  • Package the dress carefully to ensure it isn't damaged in transit
  • Complete your returns slip, giving your reason for return, and indicate that you would like a refund
  • Call our team on 0300 200 1252 to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else

Please ensure the return address of the sending shop is written clearly on your parcel, this can be found on the return address label on the original parcel.

If you are unable to find a shop return address please send to:

Oxfam Southern Logistics Centre
Milton Point
Garamonde Drive
Wymbush
Milton Keynes
MK8 8DF
United Kingdom

High Street Stores

If an item is found to be faulty, misdescribed or not fit for purpose, please return with proof of purchase within 30 days. We will happily refund you as described by the Consumer Rights Act (except where marked and sold as faulty).

Product Recall notice!

TURQLE TRADING (UKUVA AFRICA)is recalling 502970 UKUVA TASTE OF AFRICA BBQ Gift Set.

There have been a small number of instances of fermenting peri peri sauces which have caused the tops to detach. This could potentially be dangerous if there is a build-up of gas in the bottle upon opening. The product should not be eaten. The manufacturer is therefore recalling the entire gift set (although the other 2 items in the set are unaffected). If you purchased or own one of these sets please return it to the shop where it was purchased for a full refund. We advise customers not to open or consume the peri peri sauce.

  • Peri Peri sauce 125ml (problem product)
  • Best Before 05/03/2021
  • Batch 460508

Can't find what you're looking for?

Speak to our support team. Available from 9.00am to 6.00pm, Monday to Friday.

  • 0300 200 1252 from the UK
  • + 44 (0) 1904 404174 from outside the UK

Email our support team:

enquiries@shop.oxfam.org.uk

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